Sumpfstrasse 18
CH – 6312 Steinhausen
Service Line 00800 3030 8080
Fax +41 (0)58 733 70 90
E-Mail [email protected]
Commercial register: Zug Commercial Register
Company number: CHE-101.391.790
VAT number: CHE-101.391.790 MWST
CEO: Hassan Kadbi
Member of the Executive Board, Chief Executive Officer: Hassan Kadbi
Member of the Executive Board, Chief Hospitality Officer: Manuel Carrasco
Member of the Executive Board, Chief Financial Officer: Silvan Odermatt
The EU Commission provides a platform for out-of-court settlement. This gives consumers the opportunity to settle disputes in connection with their online order without the intervention of a court. In this connection, we are obliged to inform you of our e-mail address [email protected]. We always endeavor to settle any contractual disputes arising from your bookings amicably. In addition, we have decided not to participate in arbitration. For this we are not obliged as a Swiss company.
Insofar as Hapimag companies declare according to their imprint and / or general terms and conditions that an out-of-court dispute resolution office is bindingly responsible for them or which they accept on a separate application, you can find below the specific legal information:
Ombudsman
the Swiss travel industry
CH-8038 Zurich
Telephone: +41 44 485 45 35
[email protected]
Information on online dispute resolution pursuant to Art. 14 para. 1 ODR Regulation
The EU Commission is providing an online platform for online dispute resolution (OS platform) at the following link: https://ec.europa.eu/consumers/odr/
Information on dispute resolution in accordance with the Consumer Dispute Settlement Act
We point out that all Hapimag companies are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
This imprint is also valid for our company appearance on Facebook, Instagram, Twitter, YouTube, Pinterest, Google Plus, Kununu, Xing, Linkedin and Flickr.